Terms And Conditions

These terms and conditions have been composed to be inline with the current Consumer Contract Regulations 2013   

Placing an order– Placing an order with Leaf & Lake Co. is primarily done via the website www.LeafandLakeCo.Com. In some cases  (such as custom orders) payment is collected via paypal invoice. Furthermore, orders may be taken via social media platforms however the collection of payment will always be done via paypal invoice. Upon placing an order with Leaf & Lake Co. you agree to all terms & conditions set out here and confirm that you have entered into a sales contract. It is my responsibility to supply you with goods that meet your consumer rights. If you have any concerns that I have not met your legal obligation then please contact me. 

Custom Orders– If you wish to place a custom order with Leaf & Lake Co. then there are additional terms & conditions which apply and slightly affect your consumer rights.  For all custom orders a non-refundable deposit of 50% of the total cost is to be paid up front. You will be contacted prior to work commencing on your custom item/s for final confirmation for me to start the making process. The regulation advises that consumers who place custom orders lose their right to cancel (see cancelling orders for more information) and full payment of the order is still required. However, here at Leaf & Lake Co. if work has NOT commenced on your items and you wish to cancel then I will NOT collect the full amount owed. Any paid prior amounts (deposits etc) will be retained by Leaf & Lake Co.. In the event that work has started on your item, after you have given final confirmation to go ahead and create your items then FULL payment will be required. If full payment of your custom item is NOT made then legal proceedings may be induced to obtain any outstanding amounts owed.

Reserving Items– A reservation service is offered here at Leaf & Lake Co. However, there is a 48 hour holding period in which payment should be made. If no payment has been made by the end of this time then the reserved item/s will go back on sale for the general public to purchase. If you wish to take advantage of the reservation service then please get intouch via the website, social media platforms or email [email protected]

Paying for Goods– In all cases payment is made via paypal (this is inclusive of echeques and bank transfers) to Leaf & Lake Co and [email protected] Please note that you do NOT need to have a paypal account in order to make payment. Paypal allows the public to check out as ‘Guest’. Please be aware that by clicking the ‘pay now’ button you are bound by the sales contract/t&c. Payment must be made within 48 hours of order placement. A reminder will be issued to you after 24 hours of non payment prompting you to make payment. After this reminder is issued you have 24 hours to pay. Otherwise your order will be cancelled.

Discount Codes- Discount codes cannot be applied after your order has been placed. Discount codes can only be used once per person, unless other wise stated. I will monitor this and if necessary I will cancel orders which do not adhere to the one time use discount code rule.  

Shipping– As a UK based business I ship within the UK only. All p&p options are given during checkout and include packaging fees.

Order Dispatch– Once your order is complete and ready for shipping I aim to post as soon as possible for me to do so. I am often only able to post once a week and the day varies. However, If I am able to post more regular then I do so. The consumer contract gives me 30 days allowable time for your order to be posted. This, I hope, will never be the case here.

Delivery, P&P, Risk– Here at Leaf & Lake Co. I primarily use royal mail. In ALL instances your order will be sent tracked/recorded. Alongside the postage prices there is an additional fee (between 1p-20p) added on to cover packaging costs. Until the item reaches you chosen shipping address the responsibility lies with me/the postal service. Once the order is in your possession the responsibility lies with you for the duration of the ‘cooling off’ period and returns (If applicable). If you wish to use a postal service other than those which I use then please contact me before making a purchase. Please note that should you want to use a different postal service then the responsibility is lifted from me.

Additional Fees– As mentioned above in the ‘delivery, p&p, risk’ section there are additional fees which sometimes occur. In addition to the added packaging fees there may also be instances whereby a paypal fee is applied. Generally Leaf & Lake Co. pays the fees generated from sales, not you, however in the event of a giveaway/competition whereby the winner is liable to pay p&p costs then there will be an additional fee (40p) applied to cover the paypal fee charge. If this additional fee was not collected then once p&p was paid and transferred through there wouldn't be enough to cover the p&p. Furthermore, with regards to the p&p selection process YOU are responsible for selecting the appropriate postage to cover your order. Information has been provided to assist you, however should you select the incorrect option (one that doesn't fully cover your order) or omit to select an option at all then you will be contacted and an invoice issued to collect any outstanding amounts. In the event this should happen then you will be charged an additional fee to cover paypal fees which will be applied.
 
Returns– Returns are accepted here at Leaf & Lake Co. You have 14 days from the date after you receive your goods to return them. This is called the ‘cooling off’ period. If within 14 days you decide you wish to return your item then you must get intouch to advise me of your want to return. Returned items must be in their original condition. You as the consumer have a statutory right to take reasonable care of the goods whilst in your possession during the 'cooling off’ period. Any returns deemed not in their original condition or signs of unreasonable care is present then a right of action may be taken against you. All returns postage costs are to be paid by you and will not be refunded by Leaf & Lake Co. You are responsible for the goods until they are back in my possession. If you fail to return the item then you may be liable for alternative collection fees. Returns should be sent to Leaf & Lake Co, 24 Grisedale Place, Cockermouth, Cumbria, CA13 9JE. It is advisable for you to obtain proof of postage upon returning your item.

Unclaimed/Returned items- Any parcels which are returned back to me due to reasons such as it not being picked up from the sorting office should a delivery attempt have been tried and failed or other similar reasons (Addressee not known etc) will not be eligible for a refund of the order IF the 14 days timescale from the delivery attempt date has passed.  Furthermore, any refunds which are issued will be minus the original p&p fees paid.

Cancellations– If you wish to cancel your order then you can do so, but this has to be done within 14 days. If you have already received your items then you have 14 days from the day after you received your item in which to cancel and return. See above information on details on how to return your items to Leaf & Lake Co. Please note that if your order is a custom order then you lose your right to cancel. Once you have made it clear that you wish to cancel your order then you have 14 days to return any items which you have received. You can use the cancellation form (in PDF format on the website) to inform me you wish to cancel.

Refunds– Any refunds will be issued within 14 days from once your returned goods have been returned to me. Refund amounts may be reduced for any returned items which show evidence of use beyond the handling to see whether the goods are as expected. Any refunds will be inclusive of outbound p&p costs unless unclaimed parcel (see above). Please note that if you contacted me to arrange the use of an alternative postal service and it is more expensive than that which I offer then you will only receive a refund for the amount which would usually be charged should you use one of the postal services I use.

Complaints– If you have a complaint then please submit an email to [email protected] or send a written letter to Leaf & Lake Co, 24 grisedale place, cockermouth, Cumbria, ca13 9je. All complaints will be responded to within 7 working days.

Copyright– The content of Leaf & Lake Co (photos, art etc) is property of Leaf & Lake Co (Anita Willand) and must not, under any circumstances be copied, reproduced or used in any way without prior consent. Anyone found to have breached this risks legal action being taken against them.

Claims– If you wish to bring a claim against me (public liability etc, not orders lost in post) then these claims MUST be brought in the UK.

Home fragrance scent exchange- Due to the manner in which the website stock control works sometimes it may arise where your chosen scent isn't in stock or that I am unable to fulfil your order with the scent that you originally selected. In the event of this an alternative fragrance will be sent instead.

Your responsibility– By placing an order with Leaf & Lake Co you acknowledge and agree to all the t&c set out here along with any additional information listed on the website including the GDPR data processing. Along with the t&c and website information you will be sent any information leaflets relevant to your items in your order. Please ensure that you read these prior to using any of your items.

 

Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Silent Songbird Boutique, you confirm that you accept these terms & conditions which shall apply to all orders placed or to be placed at Silent Songbird Boutique for the sale and supply of any products. 

None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing and signed by us.

 

Personal Information

All personal information you provide us with or that we obtain will be handled by Silent Songbird Boutique in confidence to protect your personal information. The personal information you provide will be used to ensure deliveries to you, and to provide offers and information on our products. 

The information you provide is only available to Silent Songbird Boutique and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Silent Songbird Boutique delete or correct the information held about you. By accepting the Silent Songbird Boutique conditions, you agree to the above.

 

Force Majeure

Events outside Silent Songbird Boutique control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Silent Songbird Boutique is released from obligations to fulfill contractual agreements. 

Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. 

The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, bans, etc.

 

Payment

All products remain Silent Songbird Boutique property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised and confirmed before confirming the purchase. 

You confirm that all details you provide to Silent Songbird Boutique for the purpose of ordering and purchasing goods are true, accurate, and current, and that the credit card or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

All transfers conducted through Silent Songbird Boutique are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. 

Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Silent Songbird Boutique reserve the right to end our agreement with you if you fail to make payment to us when due, you breach any of our terms and conditions, or if we suspect that you have engaged, or are about to engage, or have any way been involved in fraudulent or illegal activity with us.

 

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

 

Ordering

When placing an order you agree that all information given is accurate and complete.

All orders are subject to acceptance and product availability. If Silent Songbird Boutique does not have enough stock to deliver the goods you require we will notify you to offer alternatives or the expected delay in delivery.

 

Additional Information

Silent Songbird Boutique reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of a product being sold out, Silent Songbird Boutique has the right to cancel the order and refund any amount paid in the best way. Silent Songbird Boutique shall also notify the customer of equivalent replacement products if available.

The delivery period stated is an approximate timescale. Goods will be sent to the address given in your order.

 

Liability

We do not accept liability for any errors and/or omissions contained in our website.

If an error is discovered in the price of goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price.

We cannot be held responsible for any differences in colour between the image on our site and the actual product.

We take every measure to ensure any data we collect is held securely and internet fraud is prevented. However, we cannot be held liable in the extremely unlikely event of a breach in our system.

 

These terms and conditions outline the rules and regulations for the use of Silent Songbird Boutique Website.


Silent Songbird Boutique is located at:

24 Grisedale Place, Cockermouth, Cumbria, CA13 9JE


By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Silent Songbird Boutique website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using Silent Songbird Boutique website you consent to the use of cookies in accordance with Silent Songbird Boutique privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, Silent Songbird Boutique and/or it's licensors own the intellectual property rights for all material on Silent Songbird Boutique. All intellectual property rights are reserved. You may view and/or print pages from Silent Songbird Boutique for your own personal use subject to restrictions set in these terms and conditions.


You must not:
Republish material from www.silentsongbirdboutique.co.uk
Sell, rent or sub-license material from www.silentsongbirdboutique.co.uk
Reproduce, duplicate or copy material from www.silentsongbirdboutique.co.uk
Redistribute content from Silent Songbird Boutique (unless content is specifically made for redistribution).
Hyperlinking to our Content


The following organizations may link to our Web site without prior written approval:
Government agencies; Search engines; News organisations; Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

We may consider and approve in our sole discretion other link requests from the following types of organizations: Commonly-known consumer and/or business information sources such as Chambers of Commerce; dot.com community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organisations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organisation does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organisation.

These organisations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

If you are among the organisations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected]
Please include your name, your organisation name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 14 working days for a response.

Approved organisations may hyperlink to our Web site as follows:

By use of our corporate name; or By use of the uniform resource locator (Web address) being linked to; or By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.
No use of Silent Songbird Boutique logo or other artwork will be allowed for linking absent a trademark license agreement.


Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Website.


Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.


Removal of links from our website


If you find any link on our Website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.


Content Liability

We shall have no responsibility or liability for any content appearing on your Website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will: limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.


The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty.


To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.