Here are the answers to your most frequently asked questions

No question is ever 'too silly' so please don't be shy and contact me if your question is not answered here.

At the moment i do not ship worlwide. I ship within the UK and NI only.

You can rest assured that i am a legitimate business. I am fully insured, HMRC registered and follow all appropriate legislation/regulations. This is my only source of income and as such i take what i do very seriously as this is not only my passion but also my livelihood.

I am sorry you feel that way. But i am confident in the quality of my product and it's performance and feel that all things taken into account, my pricing is fair. It is important to keep in mind that almost all handmade items carry an increased price compared to mass produced factory products you can pick up from bigger companies/chain stores.

I have created an 'open box' system which may be of interest to you if you are looking to spread the cost of the products you want. Click here to find out more and start your open box today!

Those labels are called CLP labels (Classification, Labelling and Packaging). And they are a legal requirement for the products i make and sell. They detail any information and advice that you should be mindful of about that specific product. Such as allergen or environmental advice. CLP labels vary from product to product so it is important that you give attention to each one prior to use. My labels are the minimum size stated in the guidance and although they aren't astetically pleasing they are a legal requirement, as such it is out of my hands. You can read more about it here.

This is a great question! If you are referring to the same product type (eg- A standard wax melt) and why sometimes there can be one that is slightly smaller than another then this is due to weight. The oils used in my products vary in weight and this can result in size difference. Additionally, i handpour. Meaning that it is possible that there will be slight differences in size as a result. 

I am happy to report that yes, most of my packaging is. I am aiming to provide as much eco friendly packaging as i can.

  • Room sprays- recyclable except the nozzle.
  • Outer packaging (mailing bags) these are bio-degradable. So can go in your compost heap or local recycling bins.
  • The plastic pots that the deluxe and super deluxe melts come in have to be recycled at your local recycling point for PP5 plastics.
  • Clear cello bags that snapbars/melts come in- Not recyclable

I like to keep it varied. Along with taking into account the different seasons and holidays thoughout the year and wanting to cater to those, i just think that having a changing selection of scents is fun. Don't worry, the popular ones will be restocked. 

Not a problem. Drop me a message and we can have a chat about it and try to figure out what you may like best. Alternatively you can leave it up to me to choose for you and select a bundle. All you have to do then is wait for the goodies to arrive at your door. 

You should get a confirmation email shortly after you have placed your order. I also recommend that you register for an account with Leaf & Lake Co as that will allow you to check the progress also. Plus you have the perk of being added to the VIP area periodically.

At this time i don't. Primarily because i am not confident on how genuine they may be. With wax melts being so popular there are so many melters on the market and ALOT are not wax suitable even though marketed as wax melters/burners. There is a BIG difference in an oil burner and a wax burner. And there have been so many other businesses purchase what they believe to be wax melters but end up being oil burners instead. To see my tips on choosing a wax safe melter click here.

*Although not a frequently asked question, thankfully!*

Scent perception is different for each individual. What you may consider no/weak scent someone else may determine as highly scented. 

I am unable to resolve an issue (offer a full refund) based on your personal perception of a scent as it is not something that can be accuratley determined/proven (unlike if your order were to arrive and it was incorrect etc). Sorry.

I do however make batch melts every time i make orders so if you quote me the batch number on the back of the packaging on the product you cannot smell then i can test out the exact same product from the same batch and see if there are any issues.