Here are the answers to your most frequently asked questions
No question is ever 'too silly' so please don't be shy and contact me if your question is not answered here.
Are you a legitimate business?
You can rest assured that i am a legitimate business. I am fully insured, HMRC registered and follow all appropriate legislation/regulations. This is my only source of income and as such i take what i do very seriously as this is not only my passion but also my livelihood.
Your prices are expensive!
I am sorry you feel that way. But i am confident in the quality of my product and it's performance and feel that all things taken into account, my pricing is fair. It is important to keep in mind that almost all handmade items carry an increased price compared to mass produced factory products you can pick up from bigger companies/chain stores.
Do you do payment plan options?
I have created an 'open box' system which may be of interest to you if you are looking to spread the cost of the products you want. Click here to find out more and start your open box today!
What are those big labels on the back of your products?
Those labels are called CLP labels (Classification, Labelling and Packaging). And they are a legal requirement for the products i make and sell. They detail any information and advice that you should be mindful of about that specific product. Such as allergen or environmental advice. CLP labels vary from product to product so it is important that you give attention to each one prior to use. My labels are the minimum size stated in the guidance and although they aren't astetically pleasing they are a legal requirement, as such it is out of my hands. You can view more on CLP here, including viewing CLP for available fragrances prior to purchasing.
Why do some of your wax melts differ in size?
This is a great question! If you are referring to the same product type (eg- A standard wax melt) and why sometimes there can be one that is slightly smaller than another then this is due to weight. The oils used in my products vary in weight and this can result in size difference. Additionally, i handpour. Meaning that it is possible that there will be slight differences in size as a result.
Is your packaging recyclable?
I am happy to report that yes, most of my packaging is. I am aiming to provide as much eco friendly packaging as i can.
- Postage boxes are reusable or recyclable in your paperbin.
- Packing nuts inside postage boxes are reusable or dissolvable (in water) for no waste. Made using natural starch means no chemicals/nasties will go down your sink.
- The plastic pots that the deluxe and super deluxe melts come in have to be recycled at your local recycling point for PP5 plastics.
- Clear cello bags that snapbars/melts come in- Not recyclable
Why do your scents change?
I like to keep it varied. Along with taking into account the different seasons and holidays thoughout the year and wanting to cater to those, i just think that having a changing selection of scents is fun. Don't worry, the popular ones will be restocked.
I don't know what to choose!
Not a problem. Drop me a message and we can have a chat about it and try to figure out what you may like best. Alternatively you can leave it up to me to choose for you and select a bundle. All you have to do then is wait for the goodies to arrive at your door.
Has my order been placed?
You should get a confirmation email shortly after you have placed your order. I also recommend that you register for an account with Leaf & Lake Co as that will allow you to check the progress also. Plus you have the perk of being added to the VIP area periodically.
Do you sell wax melters/burners to go with your products?
At this time i don't. Primarily because i am not confident on how genuine they may be. With wax melts being so popular there are so many melters on the market and ALOT are not wax suitable even though marketed as wax melters/burners. There is a BIG difference in an oil burner and a wax burner. And there have been so many other businesses purchase what they believe to be wax melters but end up being oil burners instead. To see my tips on choosing a wax safe melter click here.
I can't smell anything!
*Although not a frequently asked question, thankfully!*
Scent perception is different for each individual. What you may consider no/weak scent someone else may determine as highly scented.
I am unable to resolve an issue (offer a full refund) based on your personal perception of a scent as it is not something that can be accurately determined/proven (unlike if your order were to arrive and it was incorrect etc). Sorry.
Have a look at this handy guide to help with what makes a strong scent.
Do you take wholesale orders?
Yes, I do. There are minimum requirements which need to be met in order for a wholesale order but please get intouch to discuss your needs.
Are your melts strong?
It seems such a simple question but the answer is much more complex. In short, yes. But there are things to take into consideration. Such as personal scent perception as each persons sense of smell differs.
In addition to that there is the make up of a fragrance. Check out this handy guide for more information.